Frequently Asked Questions
This machine produces safe drinking water at room temperature. It does not produce hot and cold water.
Can I have my home/ office checked before purchasing?
Yes. We can do an ocular and even bring the unit upon request for better visualization of the overall look of your kitchen or pantry. This is however subject distance restrictions.
Who will install the machine?
Our machines are DIY (Do-It-Yourself), and easy to install. All components and adaptors for tapping to the water line are inside the package. Should you wish to install it yourself, our technical team can walk you through and guide you step by step via a video call.
For Metro Manila and nearby provinces, our competent technical team can deliver and install the machine for a minimal charge.
The duration of the installation process depends on the location where the machine is to be placed, the layout of the water line, and the distance of the machine from the water line. Less complicated installation can last only for 1 hour, or up to 6 hours for complicated ones.
Please take into consideration that the machine must be placed near an electric outlet.
Since the eWater machine produces 2 types of water and has 2 discharge outlets, it is advisable to place the machine near the sink for collecting product water to avoid spillage mess and for easy draining.
How soon can you deliver and install?
For Metro Manila and nearby provinces, our technical team can deliver and install within 72 hours.
For distant provinces, the delivery of your machine will depend on the schedule of a third party cargo forwarder. Our Customer Care department tracks and monitors your machine until you receive it.