Frequently Asked Questions
All About Hot & Cold Water Dispensers
These machines regardless of the model produce safe drinking water at hot and cold temperatures. Some models produce ambient water.
How do I know when to change filters?
There are models that prompt when it is time to replace the filters, specifically the models PRESTIGE 3000 and ULTRA H04. For all other models, filter replacement is done every 6 months for particular filters, and every 12 months for other filters.
Please click HERE for your guide for the periodic filter replacement. Please take note however that it is only a general guide because your filter lifespan would vary depending on various factors such quality of water, consumption of filtered water, and water pressure.
As a safety precaution, please ensure that the machine is unplugged from the electrical outlet, and the water gate valve is shut off when changing filters.
Where can I buy the filters?
In buying things like our water dispensers where periodic maintenance and filter replacement is required, you should take into consideration the sustainability of the supply of consumables. You can be assured that we are in it for the long haul with our customers.
Consumables and parts are available in our Customer Care & After-Sales Department in Quezon Avenue, Quezon City. You may contact us HERE.
You may also directly buy the filters from Shopee and Lazada. We are also the merchant in that e-commerce platform.