Frequently Asked Questions
All About Hot & Cold Water Dispensers
These machines regardless of the model produce safe drinking water at hot and cold temperatures. Some models produce ambient water.
General Information >
Where are these machines made?
They are manufactured and assembled in South Korea.
What sets you apart from other water dispensers?
Our dispensers are POWER-SAVING that consume less electricity than your typical water dispensers because they have an eco-mode feature that turns off the machine when not in use.
All our machines are equipped with the germicidal, state-of-the-art Ultra Violet LED light that sterilizes the water, giving you safe, clean, and pathogen-free drinking water.
Is it Bottle-Free?
Yes, it is bottle-free - no more heavy bottle-loading incovenience!
Our water dispensers are directly connected to your tap water line and filter your water from there. No more bottled water from outside sources, giving you confidence that you only drink safe, clean, "POINT-OF-USE" drinking water. The POINT-OF-USE system is treating drinking water at the point-of-use as described by the World Health Organization (WHO) and the UNICEF. Contamination due to prolonged storage will be avoided.
Is it safe for infants and pregnant women?
Our machines produce safe drinking water because of the thorough filtration process using different filtration media, and the germicidal Ultra Violet LED light that serves as sterilizer.
Is it only for household application?
Our dispenser models cater to different markets. The Prestige Series, Premium Series, Luxe Series, and the Ecolite Series cater to households.
The Ultra Series cater to big families, restaurants, offices, hotels, and other industrial or commercial establishments.
What is the UV (Ultra-violet) feature?
Our Hot & Cold models are equipped with the germicidal, state-of-the-art Ultra Violet Light-Emitting Diode (LED) light. It further eliminates bacteria and viruses that have not been filtered out during filtration process. The UV LED light serves as sterilizer to get rid of disease-causing pathogens.
Do we really need a pre-filter?
A pre-filter is a set of 3-stage filters separate from the main unit. It is recommended when the water source is deep well and the water has not been pre-treated.
For feed water sourced from the local water district, or Manila Water or Maynilad, there is no need for a pre-filter.
Is the UV LED light in the machine safe?
Our germicidal UV LED light efficiently kills pathogens without harm to exposed human tissue. Besides, the location of the UV LED light is inside the machine coming in contact only with the filtered water for sterilization purposes.
Is there an after-taste of the product water?
Absolutely none. The rust and chlorine taste or any peculiar taste of the feed water are filtered out in the pre-carbon stage, and the water taste is further polished by the post-carbon filter.
Which model is best for me?
While it is undeniable that we offer the most advanced in water filtration in terms of technology and design, we also offer the widest range of models that caters to each individual need and sense of personal preference. To help you decide which model fits you, please click HERE to give you the salient features of each model.